The Manual and FAQ have been moved to a new site.
https://help.sc.visuamall.com/hc/en-us

This page will be unavailable from 2021/3/1.
*Please refer to the new site for the latest information after 2020/12/10.

3.Explanation of User Interface Functions

3.1 Login

Access the login address you received with your login account information in a web browser. Enter your ID and password on the login screen that appears.
Please refer to the "Contents Creation & Delivery Manual" for more detail

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3.2 Header Menu

At the top of the screen, there is a menu that can be used to perform various tasks.

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User ID Displays the ID of the user that is currently logged in.
Manual You can open the manual page for the system.
Manual (video) button You can see the video explaing how to use the system.
Content Opens the [Content List] screen.
Resource Opens the [Resource Management] screen.
History Allows you to download logs as CSV files.
User It displays the "User List" screen. Please refer to the admin manual for the details.
*It wil be not displayed when the user role is "Editor".
Genre It displays the "Genre List" screen.
*It will be displayed only when the user role is "Content administrator".
System It displays the "Support" screen.
*It will be displayed only when the user role is "Content administrator" or "System administrator".
Submenu Select an icon to the left of the menu name to display and select submenus.
Logout button You can log out from the system.

All of the above menus have their own sub-menus, except for History and Genre. To open a sub-menu, move your mouse cursor over the main menu section.

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3.3 Managing Users

Click the [User] button on the menu to view a list of all users.

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User Search Area Search for a specific user or users based on a set of search conditions.
User List Area It displays a list of all registered users or a list of users that match he search conditions.
Login ID Enter the login ID of the user you want to search for.
User Roles Select the user role you want to search for.
User Name Enter the user name of the user you want to search for.
Group Name Enter the group name you want to search for.
Device ID Enter the device ID (SmartCatalog ID) you want to search for.
Application Version Enter the app version you want to search for.
Activate Select this option if you want to search for activated users only.
Sort Select the item and order by which to sort.
Mail Send Select whether the account notification mail has been sent or not.
User Reference Click the number, login ID, or user name in the User List to view detailed information about them.
Delete User Click the [Delete] button to delete the user. Refer to 「3.8 Deleting Users 」for details about deleting users.
[Create] Button It moves to the [Create User] screen.
[Batch Entry] Button It moves to the [User batch registration] screen.
  • SmartCatalog ID generated by the application is used as the device ID in version 1.8.8 or later versions. The MAC address is used as the device ID starting from version 1.6. Prior to version 1.6, the UDID was used.
  • iOS, Android, Windows, WebViewer application can be used with one account at the same time. However, a request to use each application is required.

3.4 Downloading User Information

Click the [Download CSV] button in the User Search Area to download information about all users that match the search conditions in CSV format.

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  • Downloadable CSV file format
    The CSV file is output with comma-delimited items without a header.


User Name It displays the user name.
User ID It displays the user ID.
Password Not displayed.
* This item is used for file submission only.
Mail Address It displays the user's e-mail address.
Mail Send Flag Not displayed.
* This item is used for file submission only. This is not the same as the mail sent flag displayed on the screen.
Device ID It displays the device ID. (SmartCatalog ID)
Roles (Edit/View) It displays the user role.
"r" is displayed for viewing, and "w" for editing. Nothing is displayed for Admin.
Comment It displays the set comment or memo information.
Group Name It displays the name of the group(s) that the user belongs to.
If the user belongs to multiple groups, the names will be separated by a semicolon (;).
Latest access from iPad YYYY/MM/DD hh:mm:ss
*A blank is shown if no available access. This item would be discard for the user batch registration.
Latest access from iPhone YYYY/MM/DD hh:mm:ss
*A blank is shown if no available access. This item would be discard for the user batch registration.
Latest access from Android YYYY/MM/DD hh:mm:ss
*A blank is shown if no available access. This item would be discard for the user batch registration.
Latest access from Android Phone YYYY/MM/DD hh:mm:ss
*A blank is shown if no available access. This item would be discard for the user batch registration.
Latest access from Windows YYYY/MM/DD hh:mm:ss
*A blank is shown if no available access. This item would be discard for the user batch registration.

Latest access from WEB Browser YYYY/MM/DD hh:mm:ss
*A blank is shown if no available access. This item would be discard for the user batch registration.

3.5 Creating Users

Select [Create User] from the sub-menu, or click the [Create] button on the [User List] screen to open the [Register User] screen.

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Select User Role
(Required)
Select the user role.
Content administrator: Can view and edit all content.Genre can be changed. *Currently the content Admin can access all the information.
System administrator: Can access all content, users, groups, and system information for the group(s) that the user belongs to.
Group administrator: Can access all content, users, groups, and systems that the user belongs to. Also, the user can create and modify a user within a group the user belongs to.
Editor: Can create, edit, and distribute content for the group(s) that the user belongs to and view that information in applications.
Mobile viewer: Can only view content that has been released for the group(s) that the user belongs to.
Refer to 「2.2 User Access Rights」User Access Rights for details about the scope of each of these access rights.
Login ID
(Required)
Enter the user ID to register. Enter between 4 and 31 single-byte alphanumeric characters.
User Name
(Required)
Enter the user name to register. Enter up to 30 double-byte characters.
Password
(Required)
Enter the password for the user. Enter between 6 and 16 single- byte alphanumeric characters.
Password Confirm
(Required)
Enter the same password you entered previously for input confirmation.
E-mail Enter the e-mail address for the user. Before [@] in an email address, only alphabets, numeric numbers, [ . ], [ - ], [ _ ] are allowed.
* If an email has not been delivered, please check your spam folder because it might be marked as a spam email.
Mail Sent Date It displays the date on which the last account notification mail was sent.
Parent Group
(Required)
Specify the group(s) to assign the user to. Click the [Select] button to open the [Select Parent Group] screen. After you have made your selection, that selection is displayed.
Device Enter the device ID (SmartCatalog ID) for each device type to be used.
Enter this information only if you know the SmartCatalog ID beforehand. beforehand.
Comment Enter a comment or memo.
[Back] Button Returns to the User List. Any information that has not been saved will be canceled.
[Next] Button It moves to the [Create User confirmation] screen.


The number of users that can be added is shown at the top of the [Register User] screen.

New registration vacancy of Editor users. The total number of Content administrator, System administrator, and Editor users that can be added.
New registration vacancy of Viewer users. The maximum number of Mobile viewer that can be added.

The new registration vacancy of Editor users can be used to add to the new registration vacancy of Viewer users if necessary. For example, if the new registration vacancy of Editor users is 10, and the new registration vacancy of Viewer users is 10, you can use the 10 available Edit User slots to register a total of 20 Mobile Users. However, you cannot use empty Mobile User slots to add additional Edit Users.
Refer to 「3.18.1 Viewing Company Info」for how to check the maximum number of users that can be added.
Group administrator can create and modify a user of the specified group within the group the Group administrator belongs to. If the user role is set as “Group administrator” when the user is created, the item of [Managed Group] is displayed at the bottom of the screen. Select the group to manage from the groups you belong to.
* A group which does not exist in the groups cannot be specified as the managed group.

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3.5.1 Group Selection

If you click the [Select] button under [Parent Group] on the [Register User] screen, the [Select Parent Group] screen will be displayed. From there, you can specify which group(s) to assign the user to.

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Search Area Search for Groups.
Group Name Select the checkbox for the group(s) you want to assign the user to. You can assign a user to multiple groups.
[Close] Button It cancels the selection and returns to the [Register User] screen.
[Setting] Button Apply the specified Group settings.

3.5.2 Confirming the New User Details

When you click the [Next] button on the [Register User] screen, a confirmation screen is displayed.

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[Back] Button Return to the [Register User] screen.
[Done] Button It confirms the entered user information and completes the creation of the user.


3.5.3 Completing User Creation

When you click the [Done] button on the confirmation screen, a final screen is displayed showing that user creation is complete.

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[Back to List] Button Return to the [User List] screen.

3.6 Batch Registration Of Users

You can create a CSV file* in advance to register multiple users at once.
Click the [Batch Registration] button on the [User List] screen to open the [User Batch Registration] screen.

*Refer to the downloadable user CSV file format for user creation and management in the Support for further details.

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Click the [Browse] button to open the [Choose File to Upload] screen.

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Select the CSV file you want to add and then click the [Open] button.
A message indicating the completion of registration is displayed after you click the [Batch Registration] button.

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*Uploadable CSV file format
The CSV file is output with comma-delimited items without a header. Each item can be enclosed in double quotation marks (") if you need to include commas or other symbols.

User Name (Required) Enter the user name to register. You can enter up to 30 double-byte characters.
User ID (Required) Enter the user ID to register. Enter between 4 and 31 single-byte alphanumeric characters.
Password Enter the password for the user. You can enter between 6 and 16 single-byte alphanumeric characters.
Unlike when the user changes their own password, you can set any string as the password.
However, if you set the password as "PASSWORD," a password will be automatically generated for you.
In this case, the e-mail address and send flag are required items.
If the password is left blank, it will be automatically generated.
Mail Address Enter the e-mail address for the user.
This item is required when the password field is left blank or is set to "PASSWORD."
However, if the e-mail address has already been registered this can be left blank.
Mail Send Flag To send an e-mail, set this item to "Y" or "y."
Leave this item blank if you do not want to send an e-mail.
Device ID Enter the device ID (SmartCatalog ID).
Note: Please register with leaving the column blank. Because the device ID is automatically registered when logging in on an application.
Role (Editor/Mobile viewer) (Required) Specify the user role. It is possible to specify either Editor or Mobile viewer.
Enter "r" for mobile viewer and "w" for editor.
Content administrator / System administrator / Group administrator cannot be registered by batch registration
Comment Enter a comment or memo.
Group Name (Required) Specify the full path to the group(s) to which the user will be assigned to.
Example: If you want to assign the user to the "Group 1" under the "Sales Control" in the "Company"
/Company/Sales Control/1st Group
You can specify multiple groups using a semicolon (;) in order to enter the group to assign the user to.

*If you are updating existing records, the only required item is item (2) (User ID) and the other items are required only if they are to be updated.
*Your CSV file can include both new users and updates to existing users.
*You cannot add or delete lines in the CSV file due to its file format. Any attempt to do so will result in an entry error.


You can set reserved keywords for certain items in a CSV file for batch registration of users in order to control the processing performed when the user is created (see the table below).

Reserved Keyword Applicable Item Function
PASSWORD Password Automatically generate a password. *1
CLEAR Mail Address, Device ID, Comment Update the item with no data.
DELETE User Name Perform a logical delete of all user information. *2

*1 In addition to setting reserved keywords for password, you must also specify an e-mail address and set the mail send flag in order to automatically generate passwords.
*2 You can still view the operations log of the user even after the user name is deleted.

Memo
・When importing CSV file, text garbling might be happened because of character code. Smart Catalog supports the character code, "UTF-8." Please set character code to "UTF-8" because other character codes might cause text garbling. Furthermore, special characters are not supported, so delete all special characters and import CSV file.
・The upper limit for batch registration (update) of user is 3,000 at once. If more data need to be registered (updated), separate the data and do that multiple times.

3.7 Viewing and Updating Users

Click the Login ID, or User Name in the User List to open the [Update User] screen and view detailed information about that user. You can update information about the user by editing any of the information on this screen.

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However, the user's password will not be displayed in any way on the [Update User] screen. If you want to change the password, move your mouse cursor over the password input text box and enter the new password.

[Back] Button Return to the [User List] screen.
[Confirm] Button Proceed to the [Update User Confirmation] screen to update user information.

*The items on this screen are the same as those on the [Register User] screen.

3.7.1 Confirming the Updated User Details

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[Back] Button Return to the [Update User] screen.
[Done] Button Confirm the updated user information and complete the update.

3.7.2 Completing the User Update Process

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[Back to List] Button Return to the [User List] screen.

3.7.3 Deactivating

According to the specification, the SMART CATALOG can be used on only one iPad, iPhone, Android, Android Phone, or Windows device per account.
After you perform the initial login on the application side, you cannot log in from another device with the same account or log in to the same device with another account. Therefore, if you want to log in from another device, you need to terminate the association (activation) between the device and the account.

The user can send the deactivation request from the application. The recipient is a group administrator of the group to which the user belongs to. The group administrator receives the deactivation request by e-mail from the system.
*If a group administrator has not been registered or the group administrator’s e-mail address has not been registered, the deactivation request cannot be sent.

The login ID and user name of the account that received the deactivation request are displayed in red. Click the login ID or user name to move the user update screen.

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In the [Device] item, click the [Delete] button at the right of the device you want to deactivate. You can inform the requester that the deactivation is complete by e-mail. In that case, select the [Device Unlocked] check box and then click the [Confirm] button at the bottom of the screen. Click the [Done] button to finish.When the deactivation request was withdrawn, select the [Cancel Device Unlocking] check box to finish, which allows you to inform the user of the withdrawal.

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Memo
・For webviewers, the user becomes active when logged in and becomes inactive when logged out automatically, so you don't need to deactivate the user individually.

3.8 Deleting Users

Click the [Delete] button beside the user you want to delete in the [User List] screen.

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When you click the [Delete] button, an alert dialog box is displayed asking you to confirm deletion of the user.

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Click the [OK] button to delete the specified user. Click the [Cancel] button to cancel deletion and return to the User List.

3.9 Managing Groups

Select [Group List] from the menu to view a list of company-wide groups and groups that belong to those groups. This button is shown for Admin users only.

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Group Search Area It allows you to search for a specific group or groups based on a set of search conditions.
Group List Area It displays a list of all registered groups or a list of groups that meet the specified search conditions.
Show All Groups Click the Expand All [+] button to view all groups.
Hide All Groups Click the Collapse [-] button to collapse the group list display. This will close all but the top level of the hierarchy view.
Group Name Search Enter the name of the group to search for.
[Search] Button Search for the entered group name.
Group Display Name It moves to the [Refer Group] screen.
[Delete] Button Click the [X] icon next to the group(s) you want to delete, then delete the selected group(s).
[Create] Button It moves to the [Create Group] screen.
[Batch Entry] Button It moves to the [Group Batch Registration] screen.
[Download CSV] Button Download the list of all registered groups in CSV format.

Hint
・The order of the groups is [UTF-8, A-Z], specifically, number → English → Japanese. The application also follows this. If you would like to organize contents as your intention, put numbers at the beginning of the group names.

3.9.1 Format of the Downloaded CSV File

Group Name It displays the group name.
Path It displays the group path in the full path. Parents and children are separated by "/." If "/" is used in the name of a group, it will be escaped with a backslash
Folder It displays the group folder name.
Description It displays the description of the group.

3.10 Creating Groups

Select [Create Group] from the menu, or click the [Create] button on the [Group List] screen to open the [Create Group] screen.

*The maximum number of groups that can be registered is 500.

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Group Name (Required) Enter the name of the group to create. You can enter up to 30 double-byte characters.
Group Folder Name Enter the group folder name to create. This is the physical folder name used to submit resources via SFTP.
Only single-byte alphanumeric characters are allowed.
* This item is required only when performing resource submission via file transfer.
Parent Group (Required) Specify the parent group to which the group you want to create should belong to. Click the [Select] button and the [Select Parent Group] screen will pop up. The group you have selected will be displayed.
Member User Specify the member user to you want to assign to the group you create. Click the [Select] button and the [Member Group] screen will pop up. The member group you have selected will be displayed.
Limit Number of Member Users Enter the maximum number of users that can belong to the group that is to be created. The group administrator can create up to the maximum number of users.
The groups which have a set number of maximum users are displayed in red on the [Group List] screen.
Comment Enter a comment for the group.
[Back] Button Return to the [Group List] screen. Any information that was entered will be canceled.
[Next] Button It moves to the [Create Group confirmation] screen.

3.10.1 Group Selection

Specify the parent group to which the registered group belongs.

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Search Area Search for Groups.
Parent Group Name Select the checkbox for the parent group you want to select.
[Close] Button It cancels the parent group selection and returns to the [Create Group] screen.
[Setting] Button Apply the specified Group settings.

3.10.2 Member User Selection

Specify the users you want to add to the group you create. As shown in the figure below, another screen is displayed when you click the [Select] button. Users will appear as selected as you select them on this screen.

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Search Area It allows you to search for member users using a refined search.
Login ID Enter the login ID of the user you want to search for.
User Role Select the user role you want to search for.
User Name Enter the user name to search for.
Group Name Enter the name of the group to search for.
User Selection Select the checkbox for the users you want to add as members of the group.
[Close] Button It cancels the member group selection and returns to the [Create Group] screen.
[Setting] Button Apply the specified Group settings.

3.10.3 Confirming the New Group Details

The [Create Group Confirmation] screen is displayed. Here you can review the information you entered on the [Create Group] screen.

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[Back] Button Return to the [Create Group] screen.
[Done] Button It creates and adds the group information you entered.

3.10.4 Completing Group Creation

When you click the [Done] button on the confirmation screen, a final screen is displayed showing that group creation is complete.

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[Back to List] Button Return to the [Group List] screen.

*You can add up to 500 groups.

3.11 Viewing Group Information

You can click any group name in the Group List to view detailed information about that group.

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[Back to List] Button Return to the [Group List] screen.
[Next] Button It moves to the [Update Group] screen.

3.11 1. Updating Groups

Click the [Next] button to open the [Update Group] screen.

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[Back] Button Return to the [Refer Group] screen.
[Next] Button It proceeds to the [Update Group confirmation] screen to update group information.

*The items on this screen are the same as those on the [Create Group] screen.

3.11 2. Confirming the Updated Group Details

Click the [Next] button to open the [Update Group confirmation] screen.

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[Back] Button Return to the [Update Group] screen.
[Done] Button Update the group information.

3.11 3. Completing the Group Update Process

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[Back to List] Button Return to the [Group List] screen.

3.12 Batch Registration of Group

Click the [Batch Registration] button on the [Group List] screen to open the [Group Batch Registration] screen. You can add and edit a batch of groups by entering the data in a CSV- format file.
* You can add up to 500 groups.

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File Browse Area It allows you to upload a CSV file to perform group batch registration.
[Browse] Button It allows you to browse for the file to upload.
[Batch Registration] Button Data is loaded from the file you selected.
[Back to List] Button Return to the [Group List] screen.

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Select the CSV file you want to add and then click the [Open] button.
A message indicating the completion of registration is displayed after you click the [Batch Registration] button.
* If there is an error in the content of the CSV file, the line where the error was detected and any available error message will be displayed in the web browser. If any errors are detected at all, none of the contents of that CSV file are processed for group batch registration.

3.12.1 Format of the Uploaded CSV File

For details about the format of the CSV file used to perform group batch registration, refer to the Group CSV Batch Registration File Format downloadable from 3.18 Support.

<Uploadable CSV File Format>
The CSV file is output with comma-delimited items without a header. Each item can be enclosed in double quotation marks (") if you need to include commas or other symbols. When specifying group names, specify them starting from the top level of the group hierarchy down, separating each level with a forward slash (/). This is required for both existing and new group name specifications.

Example: /Company/Sales Department/Sales Section 1 (the full path to the group, starting from the top level of the group hierarchy down to the target group name) If the group name you want to specify contains a forward slash (/) in its name, insert a backslash (\) as an escape character before the forward slash so that it will be interpreted as part of the group name. Double-byte characters do not need to be escaped.

Command
(Required)
Specify the type of operation to perform in single-byte alphanumeric characters.
m: Move, r: Rename, d: Delete, n: Create New
Old Group Path
(Required) *1
Specify the full path to the existing group for the operation. Example: If the "Group 1" exists under the "Sales Control" in the "Company"
/Company/Sales Control/Group 1
New Group Path
(Required) *2
Specify the full path to the new group for the operation. Example: If "Group 2" exists under the "Sales Control" in the "Company".
/Company/Sales Control/Group 2
Group Folder Name Specify the group folder name to register. This is the physical folder name used to submit resources via SFTP. Only single-byte alphanumeric
characters are allowed.
* This item is required only when performing resource submission via file transfer.

*1: Required for m: Move, r: Rename, and d: Delete operations.
*2: Required for m: Move, r: Rename, and n: Create New operations.

<Batch Processing Conditions>
- The contents of the CSV file are processed one line at a time, starting from the top of the file downward. As discussed later, the CSV file must include the description about the parent/child relationships between groups.
- When creating a new group, a parent group must already have been created for it. If you want to create the parent and child groups at the same time, you must make sure to create the parent group first before attempting to create the child group.
- To delete a group, that group must not have any children. To delete a group and all its children, you must specify to delete the child groups first.
- CSV files are processed starting from the first line in the file. Be careful not to include any statements later in the file that conflict with previous processing. For example, suppose you move a group called A to be the child of another group. If you were to then attempt to create a new group as a child of group A later on in the CSV file, the full path to group A would already have been changed from the previous move command and an error would occur. This can also occur when changing group names.

3.13 Managing Genres

Click [Genre] on the menu to open the [Genre List] screen. From here you can add and edit genre names that were set during content creation. Genres can be nested up to 5 levels deep. You can even place content in the middle of hierarchy levels.

Genre Search Area It allows you to search for a specific genre or genres based on a set of search conditions.
Genre List Area It displays the list of all registered genres or the list of genres that meet the specified search conditions.
Show All Genres Click the Expand All [+] button in the Search Area to view all genres. (Maximum 5 levels)
Hide All Genres Click the Collapse [-] button in the Search Area to collapse the genre list display. This will close all but the top level of the hierarchy view.
Genre Name Search Enter the name of the genre to search for.
[Search] Button Search for the entered genre name.
Genre Display Name It moves to the [Refer Genre] screen.
[Delete] Button Click the [X] icon next to the genre(s) you want to delete, then click [Update] to delete the selected genre(s).
[Create] Button It moves to the [Register Genre] screen.
[Batch Registration] Button It moves to the [Genre Batch Registration] screen.
[Download CSV] Button Download the list of all registered genres in CSV format.
[Reset] Button It resets any changes made.
[Update] Button Apply the changes made.

*When the number of genres exceeds 100, the [Create], [Reset], and [Update] buttons are also displayed at the top of the list.

Hint
・The order of the genres is [UTF-8, A-Z], specifically, number → English → Japanese. The application also follows this. If you would like to organize contents as your intention, put numbers at the beginning of the genre names.

3.14 Creating Genres

Click the [Create] button on the [Genre List] screen to open the [Register Genre] screen. *You can create up to 500 genres.

Genre Name (Required) Enter the name of the genre to create. Enter up to 30 double-byte or single-byte alphanumeric characters.
Parent Genre Specify the parent genre to which you want to assign the new genre. Click the [Select] button and the [Select Parent Genre] screen will pop up.
The genre you selected will be displayed.
[Clear] Button (Parent Genre) Clear the selected parent genre.
Associated group(s) of publish to *1 Specify the default Linked Release Groups for the new genre. Click the [Select] button and the [Select Parent Group] screen will pop up.
The group you selected will be displayed.
[Clear] Button (Associated group(s) of publish to) The selected associated group(s) of publish to is cleared.
[Back] Button Return to the [Genre List] screen. Any information that was entered will be canceled.
[Next] Button It moves to the [Register Genre Confirmation] screen.

*1 In the case of setting the associated group(s) of publish to, the associated group(s) of publish to which are set to the groups of publish to is automatically registered when the corresponded genre is selected on the content registration screen.

3.14.1 Selecting a Parent Genre

Specify the parent genre to which you want to assign the new genre.

Search Area It allows you to search for a parent genre.
Group Name Click the radio button beside a parent genre to select it.
[Close] Button It cancels parent genre selection and returns to the [Register Genre] screen.
[Setting] Button Set the specified parent genre.

3.14.2 Selecting Associated group(s) of publish to

Specify the default Associated group(s) of publish to for the new genre.

Search Area It allows you to search for Linked Release Groups.
Group Name Select the checkbox for the Associated group(s) of publish to you want to assign for the genre.
[Close] Button It cancels Associated groups(s) of publish to selection and returns to the [Register Genre] screen.
[Setting] Button Apply the specified Associated groups(s) of publish to settings.

3.14.3 Confirming the New Genre Details

The [Register Genre Confirmation] screen is displayed. Here you can review the information you entered on the [Register Genre] screen.

[Back] Button Return to the Register Genre] screen.
[Done] Button It creates and adds the genre information you entered.

3.14.4 Completing Genre Creation

When you click the [Done] button on the confirmation screen, a final screen is displayed showing that group creation is complete.

[Back to List] Button Return to the [Genre List] screen.

*You can create up to 500 genres

3.15 Viewing Genre Information

You can click any genre name in the [Genre List] to view detailed information about that genre.

[Back to List] Button It proceeds to the [Update Genre] screen to update genre information.
[Next] Button Return to the [Genre List] screen.

3.15.1 Updating Genre Information

Click the [Next] button to open the [Update Genre] screen.

[Back] Button Return to the [Refer Genre] screen.
[Next] Button Apply the updated genre information you entered.

*Parent genres can be selected in the same way as on the [Register Genre] screen.

3.15.2 Confirming the Updated Genre Details

Click the [Next] button to open the [Update Genre Confirmation] screen.

[Back] Button Return to the [Update Group] screen.
[Done] Button Update the group information.

3.15.3 Completing the Genre Update Process

When you click the [Done] button on the confirmation screen, a final screen is displayed showing that genre creation is complete.

[Back to List] Button Return to the [Genre List] screen.

3.16 Batch Registration of Genre

Click the [Batch Registration] button on Genre List to open the Genre Batch Registration screen. You can add and edit a batch of genres by entering the data in a CSV- format file.
* You can add up to 500 genres.

[Browse Files] Button It allows you to browse for the file to upload.
[Batch Registration] Button Data is loaded from the file you selected.
[Back to List] Return to the [Genre List] screen.

*If there is an error in the content of the CSV file, the line where the error was detected and any available error message will be displayed in the web browser. If any errors are detected at all, none of the contents of that CSV file are processed for genre batch registration.

3.16.1 Format of the Uploaded CSV File

About CSV file format for genre batch registration, please refer to "3.18 Support" and download the format "CSV for batch registration" on the content management system.

<Uploadable CSV File Format>
The CSV file is output with comma-delimited items without a header.
Each item can be enclosed in double quotation marks ("") if you need to include commas or other symbols.
When specifying genre names, specify them starting from the top level of the genre hierarchy down, separating each level with a forward slash (/).
This is required for both existing and new genre name specifications.

Example: /Brochure/For Sales Guide/Deliverable (the full path to the genre, starting from the top level of the genre hierarchy down to the target genre name)
If the genre name you want to specify contains a forward slash (/) in its name, insert a backslash () as an escape character before the forward slash so that it will be interpreted as part of the genre name. Double-byte characters do not need to be escaped.

Command
(Required)
Specify the type of operation to perform in single-byte alphanumeric characters.
m: Move, r: Rename, d: Delete, n: Create New
Old Genre Path
(Required) *1
Specify the full path to the existing genre for the operation.
Example: If the "Deliverable" exists under the "For Sales Guide" in the "Brochure" /Brochure/For Sales Guide/Deliverable
New Genre Path
(Required) *2
Specify the full path to the new genre for the operation.
Example: If the "Undeliverable" exists under the "For Sales Guide" in the "Brochure" /Brochure/For Sales Guide/Undeliverable
Linked Release Groups Specify the full path to the group which registered the genre to release automatically. Moreover, you cannot batch update only linked release groups. You can change linked release groups when you move or rename the contents.

*1: Required for m: Move, r: Rename, and d: Delete operations.
*2: Required for m: Move, r: Rename, and n: Create New operations.

<Batch Processing Conditions>
- The contents of the CSV file are processed one line at a time, starting from the top of the file downward. As discussed later, the CSV file must include the description about the parent/child relationships between genres.
- The contents of the CSV file are processed one line at a time, starting from the top of the file downward. As discussed later, the CSV file must include the description about the parent/child relationships between genres.
- When creating a new genre, a parent genre must already have been created for it. If you want to create the parent and child genres at the same time, you must make sure to create the parent genre first before attempting to create the child genre.
- To delete a genre, that genre must not have any children. To delete a genre and all its children, you must specify to delete the child genres first.
- CSV files are processed starting from the first line in the file. Be careful not to include any statements later in the file that conflict with previous processing. For example, suppose you move a genre called A to be the child of another genre. If you were to then attempt to create a new genre as a child of genre A later on in the CSV file, the full path to genre A would already have been changed from the previous move command and an error would occur. This can also occur when changing genre names."

3.17 History

After clicking "History" on the menu, the history screen will be displayed. The various logs such as Delivery log (Download) or View log can be output.

3.17.1 Log Acquisition Rights

Refer to User Rights in This System in 「2.2 User Access Rights」 about the rights required to obtain delivery and view logs.
System administrator, Group administrator or Editor users can obtain logs related to content for the group(s) in which they have editing rights.
*Questionnaire, Content Statistics, Content Review is Option Functions. Only customers with your contract will be displayed.

3.17.2 Selection of Logs(Required

You can select from the following 8 types of logs:
• Delivery Logs
    -Log information downloaded for each piece of content
• View Logs
    -Content viewing information for individual users
• Push Messages
    -Push message log information
• Storage Usage
    -Used storage
• Activate User Count
    -Number of activated users
• Content Download Total
    -Daily number of content downloading and information
• Operation Logs
    -The logs of operation history on CMS and login history on the application are displayed.
• Questionnaire
    -Displays the results of questionnaires answered on and sent from devices
• Content Statistics
    -Displays the statistics of the content evaluated by each user from devices
• Content Review
    -Displays the List of the content evaluated by each user from devices

3.17.3 Period(Required

Enter the period to output log information for. Set a time period of 3 months or less.
If you need logs for a period longer than 3 months, divide the log output into multiple parts.
Moreover, the logs kept on server side are the logs taken since a year ago. Logs more than a year ago cannot be extracted.

3.17.4 Content ID

Specify the content ID to output logs for.
If a content ID is specified here, only logs for the specified content ID are output.
*You can specify a content ID only if you selected [Delivery Log], [View Log], or [Push Message] as the log type.
*You can specify multiple content IDs by separating them with a comma.

3.17.5 Group Name

Specify the group name to output logs for.
If a group name is specified here, only logs for the specified group name are output.

3.17.6 Device Type

Select to output logs for all device types or iPad, iPhone, Android, WebViewer, or Android Phone. Only logs of the selected type will be output. *This option can be selected only when [Delivery Log], [View Log], or [Total Content DL] was selected for the log type. Select the device type.

3.17.7 Importance

Specify content importance to output logs for. If you specify the importance here, then only the contents with the specified importance will be output.
* This is available only for "Delivery Log" and "View Log".

3.17.8 Genre

Specify the genre to output logs for.
If a genre is specified here, only logs for the specified genre are output.
* This option can be selected only when [Content Download Total] was selected for the log type.

3.17.9 Display Item

Select the item to display on the graph. You can choose between [Download bytes] or [Number of Download].
* This item can only be selected if [Content Download Total] was selected as the log type.

3.17.10 Questionnaire(Required

Select the questionnaire resource to output logs for
* This option can be selected only when [Questionnaire] was selected for the log type.

3.17.11 Object Name

Select the object name of the questionnaire resource for which to output logs.
If an object name is specified here, only logs for the specified object name in the questionnaire resource specified in 「3.17.9 Questionnaire(Required)」 are output.
* This option can be selected only when [Questionnaire] was selected for the log type.

3.17.12 Clear

Click the [Clear] button to reset the information you entered.

3.17.13 Download CSV

Click the [Download CSV] button to download the logs that match the input conditions in CSV format.

3.17.14 Display Graph

Click the [Displya Graph] button to show a graph of the selected input conditions.
You can view details of the graph by hovering your mouse over it.
* The graph is displayed only when [Storage Usage], [Active User Count], or [Content Download Total] is selected as the log type.

Hint
If graphs are not displayed, check if Flash is enabled in your browser.

3.17.15 Format of the Downloaded CSV File

3.17.15.1 Delivery Log Format

Line Number Column Name Details
1 Download start time Download start time
2 ContentID Content ID No.
3 ContentName Content Name Content Nam
4 GenreName Genre Name Genre Name
5 UserID UserID UserID
6 UserName User Name User Name
7 GroupName Group Name Group Name
8 success/fail(1/0) Download Success/Fail Result: 1=Success, 0=Failed
* 0 (Failed) is recorded for a downloading content or a pauseed content. After completing the download, the status will be changed to 1 (Success).
9 Device Device Type Device type(iPad=1、iPhone=2、Android=3、Windows=5、AndroidPhone=6)

3.17.15.2 View Log Format

Line Number Column Name Details
1 OpenedTime Content Opened Time The time at which the content was opened for viewing.
2 ClosedTime Content Closed Time The time at which the content was closed after viewing.
3 UsedTime Content Viewed Time The amount of time the content was viewed, in seconds.
4 ContentID Content ID No.
5 ContentName Content Name Content Name
6 GenreName Genre Name Genre Name
7 UserID User ID User identifier
8 UserName User Name User Name
9 GroupName Group Name Group Name
10 Device Device Type Device type(iPad=1、iPhone=2、Android=3、Windows=5、AndroidPhone=6)

Memo
- a view log taken when the device was offline will be recorded when gotten back on online and connected to a server.
- [ClosedTime(sec)] is recorded if actions below operated during a content is being viewed.
■ Quitting veiwing a content on purpose and going back to the [content list] page
■ Pressing the home button and running the application in the background, or quitting the application by double-tapping home button.
■ Turning off the phone, or the device is being offline
- If someone views a content by [content share] function, view logs will be shown like below:
UserID: NONE
UserName: 「GUEST」
GroupName: NONE

3.17.15.3 Push Message Log Format

Line Number Column Name Details
1 ContractId Contractor ID This ID never changes.
2 PushID Push ID Automatically issued
3 MessageID Message ID Automatically issued
4 Message Message
5 BadgeNum Badge Number Always 0.
6 ReceiverUserID Receiver User ID The login ID of the recipient.
7 SenderUserID Sender User ID The login ID of the sender.
8 Status Status Result:1=Success,2=Failed
9 InsertDate Insert Date The date of insertion
10 UpdateDate Update Date Date of the last update

3.17.15.4 Storage Usage Log Format

Line Number Column Name Details
1 DateTime Date Time YYYY/MM/DD HH24:MI:SS
2 StorageUsage Storage Usage Unit: bytes

Hint
- StorageUsage is calculated once a day at undifined time and applied the changes to the system. It takes time to be applied the changes of numeric values in CSV file or graphs, so please check the changes next day or later.
- About data included in StorageUsage, please refer to the FAQ.

3.17.15.5 Active User Count Log Format

Line Number Column Name Details
1 Date Date YYYY/MM/DD
2 UserCount Registered Users This number includes all users from Admin to viewers.
3 DeviceIdCount Registered MAC Addresses
4 DeviceTokenCount Registered Device Tokens
5 ActivatedUserCount Activated Users The total number of activated users out of all registered users.
6 ActivatedDeviceCount Active Devices The total number of active devices for all registered users.
7 ContentOpenUserCount Maximum Number of View Users The total number of users that have opened the content.
8 ActiveUserCount Active Users The total number of users that logged in, downloaded, or viewed the content on that day.

3.17.15.6 Content Download Total Log Format

Line Number Column Name Details
1 Date Date Time YYYY/MM/DD
2 ContentDownloadByte Content Download Bytes
3 ContentDownloadCount Content Download Count
4 Device Device Type Device Type(iPad=1、iPhone=2、Android=3、Windows=5、AndroidPhone=6)

3.17.15.7 Operation Log Format

Line Number Column Name Details
1 Date Date Time YYYY/MM/DD HH24:MI:SS
2 Command Type Command Type A string such as "Update Content". *1
3 UserID User ID Login ID
4 UserName User Name User Name
5 GroupName Group Name The group name (for SFTP only)
6 ResourceID Resource ID
7 ContentID Content ID
8 Line Type Line Type
9 IP Address IP Address
10 UserAgent UserAgent
11 SessionID Session ID

*1:Depending on the operation type, information about the results of the command may also be included with the command type information.

3.17.15.8 Questionnaire Log Format

Line Number Name Details
1 Answered Date Time YYYY/MM/DD HH24:MI:SS
2 Login ID
3 Answer Result Variable

3.17.15.9 Content Statistics Format

Line Number Column Name Details
1 ContentID Content ID
2 ContentName Content Name
3 AveragePoint Average Point
4 DLCount DLCount
5 ViewCount ViewCount
6 ReviewCount ReviewCount
7 StartDateOfStatistics StartDateOfStatistics YYYY/MM/DD
8 EndDateOfStatistics EndDateOfStatistics YYYY/MM/DD

3.17.15.10 Content Review Format

Line Number Column Name Details
1 ContentID Content ID
2 ContentName Content Name
3 UserID User ID
4 UserName User Name
5 Point Point
6 Comment Comment
7 UpdateDate UpdateDate YYYY/MM/DD HH24:MI:SS

3.17.15.11 Command Type

The command type strings you can obtain from the Operation Logs are as follows:

  • Login (to CMS)
  • Login (to App Download)
  • Login (to App)
  • Login (to Web App)
  • Create Content
  • Update Content
  • Delete Content
  • Update from The Authoring
  • Create Resource
  • Update Resource
  • Delete Resource
  • Batch Entry of SFTP Resources
  • Automatic Delivery of SFTP Content


* When a failed login occurs, an error code will be included after the "Login failed" message.


The CSV file format for Operation Logs is different depending on the command type. Refer to the following table for details on the CSV file format for each command.

Command Result User ID Group ID Resource ID Content ID Connection Source Info Session ID
Login (to CMS)
Login (App Download)
Login (to App)
Create Content
Update Content
Delete Content
Update from The Authoring
Create Resource
Update Resource
Delete Resource
Batch Entry of SFTP Resources
Automatic Delivery of SFTP Content

○:Required
△:Sometimes required, depending on the situation
* If the service provider performs operations on the server for a special reason such as troubleshooting issues or other emergency cases, the required items in logs containing operations performed by the service provider will be blank.

3.18 Support

Select [System] or [Support] from the menu to open the [Support] screen, which you can use to find contact information, manuals, and other reference materials.

3.18.1 Viewing Contract Information Confirmation

Select [Contract Information Confirmation] from the menu to open the [Contract Information Confirmation] screen, where you can view your current contract Information

  • Contract Name
    The contract name of the company is displayed.
  • Company type
    Type of the contract is displayed. During the contract: Service During the trial: Trial
  • Account Path (Company ID)
    It displays the unique string that identifies the company. This is used for the initial login to the application.
  • E-mail Address of the Responsible Person for the Company
    Dislay the e-mail address of a person who is assigned in this contract. It requires the change of contract to change the e-mail address.
  • Number of Admin / Editor IDs
    Upper limit number of ID that is available to register as Content Administrator / System Administrator / Group Administrator / Editor Role is displayed. It requires the change of contract to change the upper limit number.
  • Number of Viewer ID
    Upper limit number of ID that is available to register as mobile viewer role is displayed. It requires the change of contract to change the upper limit number. Mobile viewer use the number of Admin / Editor user. Please refer to ""3.5 Creating Users"" for the details.
  • Contract Storage Size
    Strage capacity of the contract is displayed. Able to use the system in a range of strage capacity. It requires the change of contract to change the strage capacity. It is not displayed during the trial.
  • Device
    Device (OS) available to use with an application is displayed. Login on the corresponding device (OS) is possible in case of Y. Login cannot be done on the corresponding device (OS) in case of N. It requires the change of contract to change the device.

  • Service Details
    The setting value of each option that is applied in time of the contract is displayed. It requires the change of contract to change the content of the service.
    ・Enable force password change when first time login
     -If you choose the "Reminder", it reminds to change password at first login.(A user can choose not to change password as well.)
      For "Forced password change", password change at first login is mandate.
    ・Enable force password change at stated period
     -If you choose the "Reminder", it reminds to change password in 90 days after the last login. (A user can choose not to change password as well.)
      For "Forced password change", password change in 90 days after the last login is mandate.
    ※It applies the server time for counting days.
    ・Enable application lock after a period
     -It locks the application and you will not be able to login after a certaion period of time have past since the last login.
      Please refer to "Application lock interval" for the period.
    ・Enable print option:
     -If it shows "Y", printing PDF function is available.
      If it shows "N" printing PDF function is not available. If you want to use this function, a change application is required. Please contact to the sales representative.
    ・Enable mail sending
     -If it shows "Y", mail sending function is availabile.
      If it shows "N", mail sending function is not available. If you want to use this function, a change application is required. Please contact to the sales representative.
    ・Questionnaire
     -If it shows "Y", questionnaire function is available.
      If it shows "N", questionnaire function is not available. If you want to use this function, a change application is required. Please contact to the sales representative.
    ・Application lock interval
     -This interval is applied if "Enable application lock after a period" is enabled.
      If it pasts more than the stated days for locking the application, then the system verifies with ID and password which has been stored on the SMART CATALOG application.
      <90 days / 30 days / 1 day/ every booting / every booting AND when online> are available for Application lock interval.
    ・Content Review
     -If it shows "Y", content review function is available.
      For more detail, please refer to "5.13 Reviewing Content".
      If it shows "N", content reviewing function is not available. If you want to use this function, a change application is required. Please contact to the sales representative.

  • Transcode Settings
    Information of the setting value for the transcode in time of uploading a video file is displayed. Setting for each device (OS) type is available. It can be changed on "System Settings".
  • Language
    Language registered as a main language in the system is displayed.
  • Time Zone
    Information of the registered time zone is displayed.
  • CMS IP Address
    If the connection to the CMS is restricted, an accessible IP address is displayed.
  • SFTP IP Address
    If SFTP is used, an SFTP-compatible IP address is displayed.
  • SFTP IP Key
    The key which is required when connecting SFTP can be downloaded. SFTP connection is available by clicking the link, downloading the secret key or PuTTY secret key and set it to the SFTP client tool

*If the IP address of the connection source is restricted due to your environment settings, you will only be able to access the SFTP from the specified address. In this case, you need to add the required settings to connect. Contact your sales representative or support center for assistance.

3.18.2 System Settings

Select [System Settings] from the menu to open the [System Settings] screen. The items which can be modified are Transcode Settings, Default Genre Name and Content Alert.